• Management of the OCC room sta.
• Check that the "D" day schedule is complete.
• Real-time Alternative Transport Plan "AB" proposal.
• Develop service and sta timetables and schedules.
• Manage and secure the availability of resources for the scheduled
services.
• Sta schedule development and management.
• Interaction and agreement with all the other areas related to operations
management: trac, security, maintenance, commercial, etc.
• Study and elaboration of new operation plans.
• Programming management.
• Check that the "D-1" and "D" day schedule is complete.
• Reporting of operations KPIS to management and to all the areas
involved.
• Alternative transportation plans analysis, development and management.
• Management of the OCC room sta.
• Real-time ATP (ALTERNATIVE TRANSPORTATION PLAN) proposal
and management.
• Development and reporting of past operations activity.
• Manage all the IT systems related to the activities described above.

Management and coordination from the Operation Control Center of all the passenger
services and related tasks.

• Managed the eective leadership of [75] warehouse personnel to achieve eciency targets.
• Monitored junior workforce progress in line with KPIs, implementing further training and incentives where necessary.
• Assisted managers in various duties, developing additional skills and improving personal productivity.
• Developed lasting relationships with employees, peers, upper management and outside vendors.