Operations Responsibilities:
 Conveyed Insured about the position of Subrogation.
 Inquired the Police report for various Loss types using Lexis Nexis.
 Attached the police reports into the claim.
 Reported the policyholder details into Massachusetts Rating Board website.
 Conveyed Salvage situation to Third Party Claimant.
 Validated and Updated the Vehicle Information and Participant Details
 Reviewed the Police Reports, made updates in the system
 Transited the Pilot process smoothly and made the team move into live phase

Trainers Responsibilities:
 Published Team Dashboard on a daily basis using Tableau Report
 Responsible to make Demand and capacity tracker on a daily basis.
 Responsible to conduct Team Huddles to discuss the challenges & Updates.
 To improve the performance of bottom quartile Team Members with Training.
 Designed Process flow charts using Microsoft Visio.
 Collaborated Query Tracker and Error Tracker which led in surge the efficiency and quality.
 Created reports from SharePoint for further analysis like Productivity, TAT & Utility calculation.
 Produced Key Stroke documents for 7 sub process.
 Generated Daily Report in Excel and reported it to Lead.
 Communicated process changes to the team
 Attended Audit calibration
 Conducted Training Sessions for New Joiners, PKTs for the Team.
 Hold meetings with the onshore SMEs to review updates



Internal Auditor:
 Performed Quality checks internally using approved QC parameters.
 Reported the QC results to the team members & TL
 Conducted Feedback Sessions for Errors
 Performed RCPS using Five Why Analysis

 Handled new submissions within the given TAT of 30 minutes.
 Prepared Data Scrubbing for Catastrophe Analytics
 Processed Indexing of Various Docs of Multiple Insurance Carriers without any backlogs.
 Provided Underwriting assistance for Ratings Process.
 Cooperated with other processes during weekends who had backlogs ex: Policy Issuance, MVR ordering, Inspection Ordering
 Amended all the SOP’s up-to-date.
 Distributed the weekly report to the Reporting officer.
 Supported the Team Lead in making the production report.
 Presented detailed monthly review process report to Managers and Team Leads.