Being the Department Head of Safety and Security following are the highlights of my job tasks:
1. Overall responsible of safety and security of over 650 Employees, Guests of 400 Rooms.
2. Overall responsible of safety and security of Resident and mall.
3. Making Crisis Management Plan for the hotel, Resident and mall.
4. Taking care of audits of corporate level which include
i. Building Keys Audit with DOF.
ii. Building Safety and Security.
iii. Annual Audit of Safety and Security conducted by Regional Director of Kempinski.
iv. Monthly Safety and Security Report
5. Reviewing and finalizing contracts with the security related contractors like:
i. Casual Security Officers
ii. Access Control Contract (500, Security Cameras, Bollards & Barriers etc.)
6. Weekly Planning with hotel GM for departmental expenses. Controlling Monthly Expenses of the department without effecting efficiency.
7. Making SOPs in accordance to the standards mentioned on Kempinski Company.
8. Training the Hotel Staff, Leaders and Higher Management about safety and security.
9. Training security staff for all safety and security tasks.
10. Taking care of any issues and Investigation.
11. Contact the related government departments.

Being the Department Head of Safety and Security following are the highlights of my job tasks:
1. Overall responsible of safety and security of over 650 Employees, Guests of 400 Rooms.
2. Overall responsible of safety and security of Resident and mall.
3. Making Crisis Management Plan for the hotel, Resident and mall.
4. Taking care of audits of corporate level which include
i. Building Keys Audit with DOF.
ii. Building Safety and Security.
iii. Annual Audit of Safety and Security conducted by Regional Director of Kempinski.
iv. Monthly Safety and Security Report
5. Reviewing and finalizing contracts with the security related contractors like:
i. Casual Security Officers
ii. Access Control Contract (500, Security Cameras, Bollards & Barriers etc.)
6. Weekly Planning with hotel GM for departmental expenses. Controlling Monthly Expenses of the department without effecting efficiency.
7. Making SOPs in accordance to the standards mentioned on Kempinski Company.
8. Training the Hotel Staff, Leaders and Higher Management about safety and security.
9. Training security staff for all safety and security tasks.
10. Taking care of any issues and Investigation.
11. Contact the related government departments.

Being the Department Head of Loss Prevention following are the highlights of my job tasks:
1. Overall responsible of safety and security of over 700 Employees, Guests of 493 Rooms. In addition to 10 buildings on a property of 52 acres.
2. Taking care of six audits of corporate level which include
i. Threat Condition (security level as suggested by Marriott International). This audit is conducted by third party without any earlier information.
ii. ISRA (hotel’s assets control, Key Control and Employees Control)
iii. Building Keys Audit
iv. SSCR (Safety and Security Consistency Review)
v. Annual Audit of Safety and Security conducted by Regional Director of Safety and Security, Marriott International
vi. Quarterly Report of Safety and Security
3. Reviewing and finalizing contracts with the security related contractors like:
i. Casual Security Officers
ii. Access Control Contract (800+ Security Cameras, 12 Bollards & Barriers etc.)
4. Weekly Planning with EAM Rooms for departmental expenses. Controlling Monthly Expenses of the department without effecting efficiency.
5. Making SOPs in accordance to the standards mentioned on Marriott Global Source website.
6. Managing Lost and Found of the hotel and driving the team to release it professionally, timely and as per standards to item’s owner. Ensuring the implementation of standards set by The Ritz-Carlton.
7. Quarterly, Bi-yearly and Yearly PDR (personal development review) of LP team and submitting to HR.
8. Training the Hotel Staff, Leaders and Higher Management about safety and security.

Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.
Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.

Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.
Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.

Conduct key control audit, monitor electronic key boxes, issue/receive master keys, radios, and beepers; ensure
the safekeeping of these items. Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions and alarm systems. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Resolve safety hazard situations. Escort unwelcome persons from the property. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses.
Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all reports/documents; release information only to authorized individuals. Provide proper paperwork to employees requiring outside medical treatment. Type, proofread, and copy security reports.

Assist management in training, and motivating; serve as a role model. Assign and ensure work tasks are completed on time. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals.

Conduct key control audit, monitor electronic key boxes, issue/receive master keys, radios, and beepers; ensure
the safekeeping of these items. Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions and alarm systems. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Resolve safety hazard situations. Escort unwelcome persons from the property. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses.
Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all reports/documents; release information only to authorized individuals. Provide proper paperwork to employees requiring outside medical treatment. Type, proofread, and copy security reports.

Assist management in training, and motivating; serve as a role model. Assign and ensure work tasks are completed on time. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals;

Conduct key control audit, monitor electronic key boxes, issue/receive master keys, radios, and beepers; ensure
the safekeeping of these items. Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions and alarm systems. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Resolve safety hazard situations. Escort unwelcome persons from the property. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses.
Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all reports/documents; release information only to authorized individuals. Provide proper paperwork to employees requiring outside medical treatment. Type, proofread, and copy security reports.

Assist management in training, and motivating; serve as a role model. Assign and ensure work tasks are completed on time. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals.