Please turn on your javascript NOUF ALSHARIF - Support unit associate - SAED INTERNATIONAL For ISTIGDAM - Jeddah, Saudi Arabia

الملخص

Having a 5+ years Administrative Assistance experiences, customer service, Sales, while maintaining the utmost confidentiality, makes me an excellent candidate for any customer service-related roles or other positions in Banking.

الخبرة

شعار الشركة
Support unit associate
SAED INTERNATIONAL For ISTIGDAM
سبتمبر ۲۰۱۸ - يناير ۲۰۲۲ | Jeddah, Saudi Arabia

شعار الشركة
Account Manager (customer service)
SAED International n
فبراير ۲۰۱۸ - يوليو ۲۰۱۹ | جدة, المملكة العربية السعودية

شعار الشركة
Alkimam Holding
Bayt Alebaa
أغسطس ۲۰۱۷ - أغسطس ۲۰۱۸ | Jeddah, Saudi Arabia


Customer services

شعار الشركة
Customer Service
Casablanca Grand Hotel
أغسطس ۲۰۱٦ - أغسطس ۲۰۱۷ | Jeddah, Saudi Arabia

Casablanca Grand Hotel is one of the best 5-stars hotel open in Jeddah. My main job is a Guest Service Center in Sales department my main responsibilities includes
• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board and Opera system.
• Knows what action to take when an emergency call is required.
• Contact the guest after departure to see quality service and take a simple questionnaire
• Assists in reporting telephone equipment or service complaints and problems.
• Cooperate with Casablanca Travel & Tourism Office and offer their offers to customers .

شعار الشركة
Help Desk Agent
EFS-KAUST
ديسمبر ۲۰۱۵ - مارس ۲۰۱٦ | Jeddah, Saudi Arabia

As Help Desk Agent, at King Abdullah University of Science & Technology, Thuwal, main responsibilities including
o​Receive problems and determine the degree of seriousness and send them to the service provider to solve them in a timely manner requirements.
o​Informs clients by explaining procedures; answering questions; providing information.

التعليم

King Abdulaziz University
بكالوريوس, شهادة بكالوريوس, , بكالريوس‎
CGPA 3.2/5
2010

المهارات

متوسط Customer Service Certification (CBP) 
متمكن Handling Assignments

اللغات

متمكن عربي
متمكن إنجليزي

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