Provide intensive technical and product support to Field Service, Helpdesk, Workshop, and external customer. Field maintenance for company products (CCTV, money counting machine, and electronic security doors). The Product Specialist has significant administrative responsibility and has a keen eye on quality to ensure that our products are support with technical hardware & software solution together the coordination of product managers and software support team. It is responsibilities of the product specialist team to train the technician to solve technical issue at the customer site

Provide intensive technical training and t support to Field engineers. The training contain a technical hardware & software solution together for transmission system, (GSM .2G, 3G, BTS) configuration and troubleshooting maintenance, Fiber optic maintenance. Also provide technical training on SDH & SONET (how they work and maintenance), CCTV installation and maintenance

Assigned to a multi tasks function and handle deferent type of position in different department. Technical maintenance hardware & software solution together for transmission system (mini link TN), (GSM, 2G, 3G, BTS), (U900 installation), (RBS 6000) configuration and troubleshooting maintenance. Discover & troubleshooting VSWR at the antenna feeder, RBS installation with all accessories Ericsson.
O & M experience, Network surveillance, open Trouble Tickets (TT) within response time, send SMS within response time, Follow up issue till clearance with field staff , Generate reports daily to be sent. , Analyze if TT is related to network issues, Re-route traffic if required and Comfortable working in shifts

Provide intensive technical and product support to Field Service, Helpdesk, Workshop, and external customer