 Handling customer's complaints from A to Z.
 Responsible for accomplishing Monthly complaints reports.
 Responsible for accomplishing Monthly SAMA reports.

Operation specialist. (July 2017 – April 2018 )
Underwriting Department:
• Responsible for New-business files from A to Z.
• Dispatching customer documents.
• Preparing regular reports and communicating with the sales agents.


Collection Department:
• Responsible to collect all the FT & GT contributions.
• Responsible for receipting the amounts in the system.
• Preparing the outstanding collections weekly report.
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Customer care specialist (Supervisor). (Aug 2015 – Jun 2017)
• Responsible of all of the customer inquiries to process and follow up.
• Handling customers before and after sales.
• Handling customer's complaints from A to Z.
• Provide the necessary help for all Takaful Advisers and Relationship managers in all of SABB branches.
• Responsible for the weekly reports and calls reports.
• Generate official letters to the customers and SAMA complaints.
• Training all new employees in the department.