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A ambitious, persistent young man. I completed my studies while working, and I used my passion to polish my skills and refine my experience. I believe in teamwork and be effective in my institution and community. I look forward to be part of your team to share my knowledge and learn from the best.
Supporting guest service needs, surveying guest's opinions via a phone call or questionnaire, recording data in systems, included solving issues services .
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Understand fully the hotel amenities, packages and promotions
• Generate and develop sales leads and contact potential clients to build business relationships
• Produce quotations and written confirmation to all clients
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Arrange and carry out Hotel show rounds
Front line services ( reservation, Booking, corporate sales, follow up, control availability, reservation cancellation, in house guest rates and packages, one day departure rate check, routing, reservation made yesterday ) included solving issues services.
After sales services, ( follow-u clients regulation papers, insurance papers, rescheduling payment, issues solving)
Archiving and documentation
