➢ Engineer role for any kind of High/Critical issue on 24X7 support for all 1800 Windows servers (Windows server 2000, 2003, 2008),
➢ Responsible for Managing Active Directory environment.
➢ Responsible and Single Point of contact for all backup issue (Commvault) from Windows team
➢ Responsible for Patch Management and Deployment on All Servers in USA Region
➢ System maintenance for System Management Tool (CA ITCM)
➢ System maintenance for Monitoring (Scom and eHealth)
➢ Provide on call support for Windows Server Duty Phone Calls
➢ Responsible and Single Point of contact for all critical Messaging Server Hardware and Operating system administration from server support team.
➢ Monitoring servers for Firmware and Driver upgrades.
➢ Coordinating with Other Teams for troubleshooting technical issues.
➢ Resolving Sev1/2/3/4 issues and ensure 100% SLA
➢ Involved in Maintaining and tracking of all hardware and software assets as a part of IT-Logistics team and ensuring software compliance.
➢ Part of proactive-Team, to restrict possible faults of known issues and providing permanent fix.
➢ Part of SRT (Service Restoration Team) and represent Team in any outages and also would ensure proper Root Cause Analysis is found
➢ Ability to work independently and escalate to right teams for service restoration.
➢ Maintaining the IT infrastructure run smooth by performing the checklist and the SRT queue.
➢ Resolution of Service Requests (SR) executed through BMC patrol in Remedy, change management.
Worked as a Key Account Manager
Key responsibilities:
➢ On boarding Azure Enterprise customer.
➢ Build trusted advisor relationship with key stakeholders within the customer organization, including the IT Directors, CTO, CIO and LOB leaders as well as technology professionals.
➢ Liaison with presales in acquiring Enterprise customers.
➢ Managing escalations by Azure Enterprise customers.
➢ Responsible for mapping client's requirement and offering customized solution for better product management services.
➢ Accountable for driving relationship with various teams comprised of Microsoft, Partner and customer resources engaged in the delivery of complex solutions that result in a One Microsoft approach.
➢ Work with Tier 1 technical account managers to ensure SLA's for premier and pro-direct customers are met.
➢ Liaison with various Data Center Managers during platform downtime.
➢ Work with CEO’S and CFO’s across the globe to understand their needs and engage various teams to ensure customer requirements are met.
➢ Conduct Monthly review meetings .
➢ Pro-actively monitor business critical support issues.
➢ Help Enterprise customers plan for deployment and migrations.
➢ Ensure outage communications sent to all Enterprise customers.
➢ Capture opportunities and work with PG to have them implemented.
➢ Host Ask the Expert Sessions
➢ Train New Hires on tools / process work flow
➢ Work with Enterprise customers in case of Executive escalations.
I worked as lab engineer for Microsoft were we supported approx, 45000 servers including Windows physical servers and virtual machines running on Hyper v and Microsoft Azure .
Role and responsibility
Troubleshooting Microsoft Clustering issues (MSCS and Failover Clustering)
Troubleshooting servicing issues related to Hotfix and service pack Installation.
Troubleshooting BSOD and NO-Boot Related issues.
Looking into Memory Dump to fix issues related to Server unexpected reboot.
Working and troubleshooting on Hyper-V virtualization.
Troubleshooting NTFS and Disk related issues.
Troubleshooting VSS and Microsoft server backup.
Providing Trainings and Triages to juniors.
Remote administration of servers for any problem across client offices related to Microsoft Windows server operating system
Patching of all the Windows servers.
Microsoft Cluster Administration (MSCS and Failover Clustering)
Windows Server Administration (triage and troubleshooting escalated incidents)
Working on Server Performance issue.
