Posted Jul 18, 2024 1510 views
Hiring for a Saudi National - Technical Support Engineer
Main Task:
• Support and technical advice on the use of all products to RSM, RAC and their customers.
• Train new and existing employees on company products and services, as well as sales support processes and procedures
• Introduction and training of new products to RSM, RAC and SSE
• Providing technical solutions on all products liaising with PM/HQ
• Involvement in advanced training measures and sales meetings.
• Raising awareness of how products can be retrofitted.
• Supervise all valve configuration and calibration when required.
• Testing all returned faulty products.
• Handling after sales technical tickets, Q-case and warranty claims
• Supporting in the exhibitions/events when required.
• Visiting site and providing technical support to the our product’s air, water and sensor products.
• Providing training for the site technicians, in-house and OEMs on all products.
• Entering customers discounts & net pricings in the ERP.
• Managing all IT hardware and software in conjunction with headquarter ICT team.
• Serve as the primary point of contact for all sales support inquiries, managing and responding to requests in a timely and professional manner.
• Maintain up-to-date knowledge of company products and services, as well as industry trends and competitor offerings, to provide accurate information and recommendations to customers.
• Proactively develop and maintain strong relationships with customers, providing exceptional service throughout the customer lifecycle
• Serve as an escalation point for customer issues, working with cross-functional teams as needed to resolve problems quickly and satisfactorily.
Secondary Task:
• Maintaining and training on all Sales Tools such as online products selection and web-orders, Belport, PIM/MAM etc.,
• Supporting on sales promotions such as e-mail campaigns and marketing activities.
• Supporting in finding relevant product documents liaising with PM.
• Supporting RSM on their customer training when required.
• Supporting CRM Key user
• Supporting order processing in-terms of entering VC (variant configurator) products in ERP.
- Bachelor degree electrical / electronic engineering.
- Valid membership Saudi Engineering Council.
- 2-5 years of experience in the HVAC/BMS sector.
- Minimum 2 years of experience dealing with customers.
- Experience with ERP and CRM, MS Office programs –(word, excel, PowerPoint etc.)
Languages: English/Arabic (speaking, writing, and reading).
- Driving license.
- Willingness to travel.
- Organizational and planning skills, as well as activity control and introduction of improvement measures.
- In-depth understanding of sales principles and customer service practices.
- Analytical, multitasking, teamwork and motivational.
- Goal-oriented.
- High degree of reliability.
- High social competence with communication skills.
- Team capability.
- Motivation capability and self-motivating.
- Healthy contact initiative, net-worker capability.
- High sense of responsibility. & Good general knowledge, polite manners.
Skills
Job Details
Careersbay
.
