Lead complicated enterprise implementations with new customers in the KSA region and beyond.
Analyze customer’s needs and services to design and implement solutions that would maximize productivity and enhance the quality of deliverables
Manage escalations, and be the professional services expert in the EMEA region
Provide guidance relating to platform configuration and process improvement
Develop expertise of our product to credibly answer business questions for our prospects and customers; demonstrate how to get the most from our product
Lead product demonstrations to prospects and customers as needed while working proactively with internal systems engineers, technical architects, and product owners to strategize on opportunities, cross-train, and transfer knowledge
Collaborate with Account Executives to hand-off work products for user adoption
Hands-on creation and delivery of POC's and pilots, in conjunction with the Engineering team.
This will include understanding business requirements, data modeling, validations, integrations, ETL, analytics and workflow
Opportunity to grow the EMEA solutions consultant team
About you
Previous experience in an implementation or technical consultant role; SaaS enterprise software experience highly preferred, ideally with implementing a startup / emerging SaaS platform.
Possess technical understanding in the following areas: BPM, Analytics (Apache Superset), Java, JavaScript, Python, and general open-source tech.
Proven track record of success in leading customers through software implementation and solutions configuration projects.
Familiarity with carbon emissions data and/or reporting through standards such as the Carbon Disclosure Project (CDP) , SASB, GRI or others is highly desirable.
Thrive on juggling projects, multitasking, and working with offshore teams primarily in India.
Must be highly self-motivated, nimble, with a ‘can-do’ attitude; you excel working in a startup and remote environment.
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