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We are hiring a Technical Support Engineer (Junior or Mid-Level) with a good understanding of web development and cloud services. You’ll assist in maintaining our systems, support users, and ensure smooth coordination between local operations and our global technical team.
Key Responsibilities
- Support day-to-day operations of the Lenks.ai platform within Saudi Arabia.
- Troubleshoot and resolve basic technical issues related to video conferencing and backend services.
- Coordinate with remote teams for deployments, bug fixes, and feature rollouts.
- Monitor performance and provide feedback to developers on platform issues.
- Assist with testing and QA for local user experiences.
- Provide clear documentation and support to local enterprise customers.
- Translate user requirements between Arabic and English when needed.
Requirements
- Basic to intermediate knowledge of Next.js and Node.js.
- Understanding of web applications and how video conferencing tools operate.
- Exposure to customer support or enterprise IT troubleshooting.
- Familiarity with Google Cloud Platform (GCP) is a plus.
- Comfortable working in Linux environments and using developer tools.
- Good understanding of REST APIs and browser debugging tools.
- Fluency in Arabic and English (spoken and written) is mandatory.
- Strong communication skills to collaborate with remote teams.
- Must be a Saudi nationality.
Preferred Skills (Not Mandatory)
- Experience with CI/CD or GitHub workflows.
- Knowledge of containerization (Docker) is a bonus.
Soft Skills
- Organized and able to multitask across time zones.
- Curious, proactive, and a quick learner.
- Able to take initiative and follow through without micromanagement.
- Friendly team player who can bridge technical and non-technical discussions.
Compensation
- Competitive salary based on experience
- Growth opportunities within a scaling startup
- Flexible hours and learning opportunities
Skills
Job Details
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Location:
Gender:
No Preference
Minimum Education:
Certification
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
May 26, 2025
Posting Date:
Apr 25, 2025
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