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Posted Feb 15, 2024 929 views
SR. 10,000 - 12,000/Month
We are urgently hiring an OPERATION MANAGER for a reputed multinational COMMERCIAL REFRIGERATION GROUP to look after local after-sales processes support in the region.
Department: Service & Maintenance
Salary Range: 10k-12k SAR
Key Responsibilities:
- Foster strong relationships with customers, internal teams, and Service Supervisors to deliver exceptional customer service.
- Monitor daily service activities, engage with Service Supervisors, collect feedback, and support service processes.
- Serve as the primary escalation point, devising solutions for misalignments.
- Implement and refine guidelines, procedures, and best practices for local operations, aligning them with corporate solutions.
- Develop objectives and oversee the performance of the call centre through KPIs definition and control.
- Monitor and improve quotation procedures, material request, delivery at the site, and other procedures, coordinating with internal team and Purchasing Department.
- Conduct periodic analysis meetings with Service Manager and Regional Supervisors to address critical issues and maintain high service standards.
Required Experience & Qualifications:
- Minimum 5 years of professional experience in a similar role.
- Management experience in a multinational environment, preferably in Commercial refrigeration/Facility Management.
- Proficient in after-sales management, sales support, user experience enhancement, offering and order management, customer base management, program & project management, product/service management & pricing, and contract management, organizational process design & implementation.
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Mar 16, 2024
Posting Date:
Feb 15, 2024
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