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working as IT support engineer as a part of service desk on the based on ITIL based ticketing system . Knowledge
of SLA priority matrix along with project base implementations for in-house software and external vendors support
for IT Operations.
working as IT support engineer as a part of service desk on the based on ITIL based ticketing system . Knowledge
of SLA priority matrix along with project base implementations for in-house software and external vendors support
for IT Operations.
