The process owner of all medical insurance services at NWC.
 Ensure & update all employee data and information are aligned with insurance company database.
 Manage insurance medical contracts and its related operation during policy timeframe.
 Settle all employee complaints, medical cards request, and provide additional & deletion daily requests.
 Settle all employee insurance medical reimbursement claims.
 Provide 24/7 follow-up insurance medical support including (approvals & disapproval with insurance company & update medical network if necessary.
 Conduct periodical visits to medical network providers to assure services efficiency and effectiveness to NWC employees.
 Review the RFP's of medical insurance & updates all the conditions & benefits.
 Mange the CBU's of NWC daily bases & location visit if need.
 Mange & review medical claims reports.
 Mange & review claims history reports.

Maintain competencies dictionary and updating job profiling.
 Manage competency assessment process for critical position cross-functional and conduct training needs assessment, identify skills gaps, and associated training and development requirements for employees.
 Prepare training and development budgets for NWC.
 Liaise with training institutes, providers to ensure service delivery and the appropriate source of training needs and plans.

Carry out manpower planning in coordination with departments to identify staffing needs
 Meet staffing requirements by managing the full recruitment cycle
 Manage all recruitment activities, starting from screening and interviewing of candidates to appointment and hiring
 Maintain CVs database and identify sources of recruitment (local and overseas)
 Oracle (HRMS) process analyst.

The process owner of all medical insurance services at NADEC.
 Ensure & update all employee data and information are aligned with insurance company database.
 Manage insurance medical contracts and its related operation during policy timeframe.
 Settle all employee complaints, medical cards request, and provide additional & deletion daily requests.
 Settle all employee insurance medical reimbursement claims.
 Provide 24/7 follow-up insurance medical support including (approvals & disapproval with insurance company & update medical network if necessary.
 Conduct periodical visits to medical network providers to assure services efficiency and effectiveness to NADEC employees.

The process owner for all government & non-government insurance medical polices.
 Manage day-to-day insurance medical services to grant clients satisfaction.
 Conduct periodical visits to Tawuniya Clint’s
 Follow-up all disapproval cases, investigate the rejection status and come up with proper solution in coordinating with concerns.
 Receiving and treating medical reimbursement claims.
 Issuing payment authorization for outstanding medical reimbursement claims.
 Issuing the endorsement/Enrolment (addition & deletion medical cards request).