فهد الرويلي -

Summary

Answering customers through unified number for customer care 1100.
 Answer customer inquiries & provide them full information about company products and services.
 Provide needed help for customers in case they need help.
 Maintain AHT to be within threshold at end of day.
 Provide best quality during serving our customers.
 Follow up with customers whom facing problem till problem get resolved.
 Escalate customers’ complaints to upper level.
 Identify customers’ complaints using appropriate troubleshooting.
 Offering new promotions to customers.
 Reporting frequent complaints to supervisor to investigate and further action.
 Act on behalf of supervisor during his absence.