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A structured and results-oriented customer service expert, with a proven track record in significantly increasing service and sales quality and customer base. Outstanding skills in communication, skill building and impact; competent in building customer relationships that inspire trust and loyalty. A highly qualified individual with extensive experience in team leadership, able to adapt well to new environments and learn new processes quickly to achieve great results. Strong ability to multitask and prioritize, and able to organize, train and monitor teams. Searching for a new and difficult role in a charity that takes advantage of existing skills.
■ Oversaw the platform employees to ensure sales goals were met and the delivery of services was accurate
■ Delivered ongoing training for branch staff on products and operations.
■ Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
■ Achieve agreed upon sales targets and outcomes within schedule.
■ Expedite the resolution of customer problems and complaints to maximize satisfaction.
