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IT Support Specialist with expertise in troubleshooting hardware and software issues, providing exceptional technical support to end users. Proficient in operating systems, networking, and security practices, ensuring efficient system performance and data integrity. Skilled in utilizing various support tools and ticketing systems to manage and resolve technical requests promptly. Committed to continuous learning in emerging technologies within the IT field to enhance service delivery and user satisfaction.
o Providing comprehensive technical support for IT systems and end-user devices.
o Managing routine maintenance and troubleshooting to enhance system performance.
o Ensuring compliance with security protocols and updating software as necessary.
o Collaborating with management to identify areas for improvement in IT operations.
Support Specialist |12 February 2024 – 3 March 2024
o Delivered IT support, addressing technical issues related to hardware and software.
o Monitored network performance and ensured systems were up-to-date and secure.
o Assisted users with troubleshooting and provided training on software applications.
o Documented technical processes and user guides for future reference.
Oil Equipment Operator | 1 November 2023 – 31 January 2024
o Operated oilfield machinery, ensuring compliance with safety and operational standards.
o Conducted regular inspections and maintenance on equipment to prevent downtime.
o Recorded operational data and prepared reports on equipment performance.
o Collaborated with team members to implement safety protocols during operations.
Computer Support Technician | 1 March 2022 – 31 October 2023
o Provided technical support for computer systems, resolving hardware and software issues.
o Performed regular maintenance and updates on network systems to ensure reliability.
o Assisted in the installation and configuration of new software and applications.
o Trained employees on using technology tools and resolving basic IT problems.
Office Supervisor | 1 October 2020 – 10 January 2022
o Oversaw office operations, ensuring efficient workflow and communication across departments.
o Maintained administrative records and prepared reports for management review.
o Facilitated coordination between teams to address operational challenges effectively.
o Enforced company policies and procedures to maintain a productive work environment.
Labor Supervisor | 19 February 2019 – 31 March 2020
o Supervised daily labor activities, ensuring effective task allocation and workflow management.
o Monitored compliance with safety standards and operational protocols on-site.
o Coordinated with management to optimize resource utilization and productivity.
o Compiled daily reports on labor performance and submitted findings to upper management.