To obtain a challenging position with a market leader that utilizes my experience in FMCG product , operation management,customer service, business management, sales management, import and exports management.
Responsible for International and local purchasing.
Maintain results by planning, staff coaching, Counselling, monitoring.
Responsible for financial objectives of Domain, stock keeping, sales, shrinkage, waste.
Forecasting, budgeting, material planning, Operation Management.
Logistics Control, Data analysis, reporting.
SFDA. SABER. IECEE, Custom Clearance.
Supplier payment processing in terms of TT, LC, CAD .etc.
Daily goods receiving, PO’s follow up with suppliers.
Import shipment documentation and re-export shipment documentation.
Stock Management, warehouse management, ABC Classification.
Annual Inventory implementation.
Handling Transportation, Health and security, project management.
Launch well-known brands in KSA Market, Dipnfly, Exit Five, Mamaghanoujh, Cacao and more,Italinai.
Effective follow up of SOP’s.
• Responsible of store Operation.-• Order proposal list. -• Negotiation with supplier about product and promotions weekly and monthly.-• Sales planning and target oriented.-• Not sold stock planning.-• Daily sales comparison with stock.-• Strong follows up of product margin.-• Annual Inventory implementation. -• Monthly budget margin.-• Implementation of promotion according to Plano gram. -• Effective follow up of SOP’s.
• Responsible of store Operation, merchandising, display.
• Order proposal list.
• Managing 32 people’s team.
• Negotiation with supplier about product and promotions weekly and monthly.
• Sales planning and target oriented. Achieving annual financial targets with margin.
• Not sold stock planning.
• Daily sales comparison with stock.
• Strong follows up of product margin.
• Annual Inventory implementation, warehouse management.
• Monthly budget margin, achieving targets.
• Implementation of promotion according to Plano gram.
• Effective follow up of SOP’s.
• Responsible of store Operation-• Order proposal list.-• Manual ordering. -• Supplier interaction for stock.-• Metro Mail sales planning.-• Old stock sold plan.-• Not sold stock planning.-• Daily sales comparison with stock.-• Managing all credit and advance customers ledgers with all tax exempted customer large tax unite customer one fifth exempted or fully exempted customer’s accounts.-• Daily Bank reconciliation report.-• Managing every day issued and used credit vouchers report.-• Managing credit and debit card reconciliation on daily basis.-• Dealing in all cheques demand draft pay order’s online payments.-• Annual or monthly closing reports to head of finance and store manager or audit department.-• Partial inventory and Annual Inventory implementation.-• Managing Petty Cash.-• Dealing with all vendors. -• Launched this name in Karachi / Faisalabad / Lahore.-• Effective follow up of SOP’s.
• Responsible of store Operation
• Order proposal list.
• Manual ordering.
• 32 staff under my supervision.
• Supplier interaction for stock.
• Metro Mail sales planning, merchandising, Display.
• Old stock sold plan.
• Not sold stock planning.
• Daily sales comparison with stock.
• Managing all credit and advance customers ledgers with all tax exempted customer large tax unite customer one fifth exempted or fully exempted customer’s accounts.
• Daily Bank reconciliation report.
• Managing every day issued and used credit vouchers report.
• Managing credit and debit card reconciliation on daily basis.
• Dealing in all cheques demand draft pay order’s online payments.
• Annual or monthly closing reports to head of finance and store manager or audit department.
• Partial inventory and Annual Inventory implementation.
• Managing Petty Cash.
• Dealing with all vendors.
• Launched this name in Karachi, Faisalabad, and Lahore.
• Effective follow up of SOP’s.
Achievements
Launched prepaid card and bonus card for customers.
• Involvement in the general day by day business operation/-• Compiling monthly / weekly written report and sales figure/ responsible for service / parts department and profitability of two after sales departments.-• Trained Staff to deliver excellent customer service/ sales of financial products and trainers to train.-• Initiated a quality assurance quest excellence programme/ sold and advised on financial products.-• Met all monthly sales targets within year - on - year budgets/ increased fleet business.-• Increased finance income/ ensured customer satisfaction by maintaining after sales service.-• Effective follow up of SOP’s.
• Involvement in the general day by day business operation,
• Compiling monthly / weekly written report and sales figure, responsible for service / parts department and profitability of two after sales departments.
• Trained Staff to deliver excellent customer service, sales of financial products and trainers to train.
• Initiated a quality assurance quest excellence programme, sold and advised on financial products.
• Met all monthly sales targets within year – on – year budgets, increased fleet business.
• Increased finance income, ensured customer satisfaction by maintaining after sales service.
• Effective follow up of SOP’s.
• Experience in store management and supervisory position verifiable talent for maintaining profitable retail operations.-• Success in capitalizing on growth opportunities/ implementing promotional/marketing strategies and upholding fiscal integrity/ articulate communicator and effective trainer skilled in achieving employee buy in on organizational goals. -• Respected/ trusted manager who upholds highest ethical standard. Core skills areas.-• Included. Customer Management/ Inventory control/ Customer Service/Loyalty/ Staff training and monitoring.-• Performance Management Loss prevention/Security/ In store promotions.-• Training programme design/ Buyer Behavior/ Awareness/ Visual Merchandise Displays/ Specialty Retail Operations/ Profit and loss management.
• Experience in store management and supervisory position verifiable talent for maintaining profitable retail operations.
• Success in capitalizing on growth opportunities, implementing promotional/marketing strategies and upholding fiscal integrity, articulate communicator and effective trainer skilled in achieving employee buy in on organizational goals.
• Respected, trusted manager who upholds highest ethical standard. Core skills areas.
• Included. Customer Management, Inventory control, warehouse Management ,Customer Service/Loyalty, Staff training and monitoring.
• Performance Management Loss prevention/Security, In store promotions.
• Training programme design, Buyer Behaviour/ Awareness, Visual Merchandise Displays, Specialty Retail Operations, Profit and loss management.
• Pro-active and result oriented with broad experience in all aspects of accounting and financial management and store operation.-• Demonstrated hands on management style in the development and implementation of strategic plans to ensure company growth.-• Solid planning and organizational skills in coordinating all aspects form each project from inception through completion.-• Sees the big picture and plans appropriate strategies to achieve results. -• Well disciplined with proven ability to manage multiple assignments under extreme pressure while meeting tight deadline schedules.-• Strong team builder and facilitator/ fosters an atmosphere that encourages highly talented accounting professionals to balance high-level skills with maximum production.-• Ascertains needs and goals/ streamlines existing operation/ turns around unprofitable functions.-• Envision new concepts and future trends/ and follow through with development/ direction/ and accomplishment.-• Effectively communicates direction/ commits people to action/ and conveys complex information in easily understood formats. Computer literate. Open to travel.
• Pro-active and result oriented with broad experience in all aspects of accounting and financial management and store operation.
• Demonstrated hands on management style in the development and implementation of strategic plans to ensure company growth.
• Solid planning and organizational skills in coordinating all aspects form each project from inception through completion.
• Sees the big picture and plans appropriate strategies to achieve results.
• Well disciplined with proven ability to manage multiple assignments under extreme pressure while meeting tight deadline schedules.
• Strong team builder and facilitator, fosters an atmosphere that encourages highly talented accounting professionals to balance high-level skills with maximum production.
• Ascertains needs and goals, streamlines existing operation, turns around unprofitable functions.
• Envision new concepts and future trends, and follow through with development, direction, and accomplishment.
• Effectively communicates direction, commits people to action, and conveys complex information in easily understood formats. Computer literate. Open to travel.
• Develop sales techniques of each customer representative to drive revenue growth.-• Monitor interaction between staff and caller to ensure quality assurance standards.-• Review call centre statistics to measure staff performance and need for improvement.-• Developed a system and call scripts to facilities the efficient management of call.-• Provided quality customer service with a high volume central processing and distribution centre.-• Represented third-party national catalog companies and home shopping network.-• Represented to customer calls and inquires regarding product orders/ warranty issues.-• Collected customer demographics and payments on order placed.-• Accurately and efficiently in put data utilizing the exception alpha-numeric keyboarding skills.-• Kept apprised of products/ services/ promotions and warranties.-• Expedited and facilitated the escalation of customer service issues.
• Develop sales techniques of each customer representative to drive revenue growth.
• Monitor interaction between staff and caller to ensure quality assurance standards.
• Review call centre statistics to measure staff performance and need for improvement.
• Developed a system and call scripts to facilities the efficient management of call.
• Provided quality customer service with a high volume central processing and distribution centre.
• Represented third-party national catalog companies and home shopping network.
• Represented to customer calls and inquires regarding product orders, warranty issues.
• Collected customer demographics and payments on order placed.
• Accurately and efficiently in put data utilizing the exception alpha-numeric keyboarding skills.
• Kept apprised of products, services, promotions and warranties.
• Expedited and facilitated the escalation of customer service issues.
• Assisted in creating and instructional environment that fosters learning and growth.-• Facilitated in developing clear and consistent expectation and rules.-• Aided students in developing making and problem solving skills.-• Assisted in providing supportive/ social and economical environment for students.-• Communicating with them in a positive manner.-• Affiliated with Virtual University.-• Conducting Virtual University Classes.-• Coordinate with Virtual University head office LHR regarding lectures and admissions.-• Providing good study environment to students with good professional setup.
• Assisted in creating and instructional environment that fosters learning and growth.
• Facilitated in developing clear and consistent expectation and rules.
• Aided students in developing making and problem solving skills.
• Affiliated with Virtual University.
• Conducting Virtual University Classes.
• Coordinate with Virtual University head office LHR regarding lectures and admissions.
• Providing good study environment to students with good professional setup.
• Primary responsibility to make sure that the whole Network System run smoothly, includes LAN/WAN.
• Windows User authentication with Group Policy Management
• Centralized space for all Students & Teachers, Rights / Permission Assignments.
• Network Cabling, Device Configuration, Server & Desktop Installation/Configuration, Network Printing and Internet Access Control.