• Managing a team to provide operational and application support to all departments.
• Implemented new business solutions in provisioning and EMA.
• Manage the development and implementation of the integrations between IT and Network elements in line with the IT delivery and design
• Configure and integrate different nodes and solutions in new and live customer networks
• Coordination with Development team, vendor for bug fixing, or new changes deployment.
• Ensure reconciliation between one network elements to the other in order to identify issues early, and minimize defects.
• Ability to handle executive escalations and other internal teams with solving complex issues
• Coordination with Data center teams for resolution of Database, system or network issues.
• Coordination with Incident/Problem management team during severity/issues. RCA documentation and submission to client

• Managing a team to provide operational and application support to all departments.
• Prepaid and Postpaid SIM authentication to meet monthly targets.
• Number management of all NDCs (National Dialing Codes).
• Responsible for in-active subscriber deletion/re-creation/recycling
• Effective development and implementation of Alerts/Alarm system to identify issues.
• Managed provisioning setup of packages/services on the following nodes:
- Ericsson Switches: EMA (CAI, CAI3G), AIR, MINSAT, HLR, HSS
- Other: MRBT, Call Screening, Integrated Digital Mall (SingTel), HYBRID Platform (ITS2)
• Responsible for the automation for effective and efficient execution of processes.
• Under take all user acceptance testing for delivers and fixes to be moved into live environment.
• Responsible for Provisioning of Pre and Post Paid subscribers through CRM.
• Responsible for configuration of Provisioning commands in system for provisioning of new services
• Responsible for platform used for activation of VAS services through SMS and Web
• Involved in the integration and configuration of TABS and EMA.
• Responsible for implementation of change requests from other departments.
• Producing monthly/weekly reports for the following:
 Weekly/Monthly pre-paid provisioning
 Daily/Weekly/Monthly post-paid and pre-paid Activations/Terminations
• Can guide and resources & motivate whenever required.
• Comfortable with handling several tasks a time.

CDRs Processing (Mediation & Rating):
• Worked on testing, integration and configuration of new network elements like MSCs, CCNs with billing system.
• I have complete understanding of mediation, rating and post rating processes for all CDR types.

Provisioning Module:
• Responsible to configure new network elements with new commands setup as per increase in subscriber base and with additional functionalities supported by new network elements.
• Define setup of provisioning commands to accommodate all new business requirements and making sure of successful commands execution is also part of my job.

Credit & Control Module (CCM):
• Handling and taking care of all frontend routines and backend processes of credit control module.
• I worked as a primary and key resource for Credit control module and my job was to configure new LOOPs as per business requirements
• Provisioning command setup for different stages of LOOPs
• Monitoring of performance and accuracy of all backend processes.
• For monitoring of backend processes, different PL/SQL and shell scripts are developed to check smooth and continuous execution of business rules.

Email & SMS Based Alert System (Shell Scripting):
• Developed and also responsible for the maintenance of different SMS and E-mail based alerts to monitor all rating and billing related backend processes
• By using shell scripting and SQL, developed some prepaid and postpaid CDRs counts reports.
• These reports help in monitoring of engineering issues
.
Revenue Assurance Reconciliation:
• To Perform prepaid and postpaid usage assurance reconciliations to ensure the end to end completeness.
• To Perform Status/ services reconciliation between network elements (switches) and billing systems (tabs) to ensure that subscriber profiles on both platforms are synchronized.
• After reconciliation taking necessary steps to remove discrepancy is also part of my job.
• To perform CDR validations during the change implementati

Interconnect:

• Monitor daily MNP and Interconnect Operations.
• Prepare monthly interconnect reports
• Monitor and analyze daily interconnect traffic.
• Keep track of payment with all necessary documentation.
• Evaluation, Testing and Implementation of different CRs related to Interconnect Rating / Mediation Systems.
• Formulate monthly interconnect settlement with other operators.
• Responsible for Capacity Management and coordinate for Fault rectification
• Interconnect Billing, CDR Provisioning, Processing of Suspended CDRs, MNP Reporting, New Trunk/Route Testing, Rejected Trunks.
• Settlement with Interconnect Operators (Outbound Invoice Verification generated by Other Interconnect Operators).
• CDRs resting to implement new traffic routes and other interconnect related changes.
• Reconciliation with interconnect Operators (Especially with PTCL) for dispute resolution.



Mobile Number Portability (MNP):

• To process porting requests within assigned time values according to guidelines.
• CRM MNP Systems Operations and Administration.
• Message Re-push from CRM to NPG, NPG to CRM, NPG to NPC and NPC to NPG.
• Operations and Administration of AUTOMNP Retailer Application.
• To process tasks coming into MNP queue with defined KPI according to operating procedure.
• To coordinate with front end and back end teams to make porting process smooth for the customers.
• Facilitating the CS-MNP TEAM to perform their daily operations.
• Incidents reporting to the vendor (Telcordia) and interaction with them to get the solution.
• Management and testing of new releases and patch installation.
• To facilitate inter operator problem handling and to communicate with other network operators/participants of the porting process.
• To give regular input for modification in processes and guidelines to bring more efficiency.

• Specifying, performing, controlling and automating of complex test cases.
• Documentation of test cases, their performance as well as the results.
• Definition of workarounds and implementation with the customers.
• Identification of the test cases, their performance as well as the results.
• Providing and maintaining of the test systems and their platform.

• Performing data entry process of billing.
• Verify and assess all bills before processing.
• Implement quality billing practices and procedures.
• Maintain registration, batching and coding for billings.
• Detect errors in billing processes and make appropriate corrections.
• Support other departments and personnel in billing processes.