Having 16+ years of experience working in IT Operations Management, IT Infrastructure deployment, ERP implementation Project and support, enterprise network & security, Datacenter deployment & operation and managing complex project of different sizes. Managed deployment of multiple IT Infrastructure and virtualization projects, including moving physical serves to virtual servers. Comprehensive knowledge of managing Cloud environment (IaaS, PaaS, SaaS), Virtualization, Networks and CISCO solutions, IPVPN, Backup & recovery, and ITIL, COBIT5 & Prince2 standards.
Brief Details about my accomplishments and experience include:
• Managed the entire project life cycle, right from project initiation/proposals, project delivery, business liaison/stakeholder management, post implementation review until project close out/handover.
• Managed Data Center Projects, Structured Cabling, Civil and Electrical works, UPS, Firefighting systems, Cooling, Environmental Monitoring and Physical Security Systems with full project lifecycle of planning, stakeholder management, implementation/integration, testing and commissioning.
• Working with Global teams in US and India to coordinate IT infrastructure Project Implementations.
• Managed Project Budgets and Costing and worked with Multiple third party vendors to coordinate large scale projects.
• Managed the Project of Oracle EBS R12 ERP (HR, FIN, SCM) used infrastructure and Platform as a service successfully for a major Transportation Company, in K.S.A.
• Well versed in Managing Change Management Process.
• Provided leadership for technology functions and applied risk management skills by Classifying, Evaluating, and Monitoring Project Risks.
• Experienced in KPIs / SLAs management to effectively manage IT activities and enhance IT service, security and productivity.
• Managed the project for Datacenter Design and consolidation, whereby all the main Servers of all Group companies will be hosted in a single location, with Tier - 2 datacenter capabilities. Datacenter was implemented with Leased lines from Mobily and STC including ISP services for load balancing and Disaster Recovery.
• A skilled communicator with strong interpersonal & relationship management skills.
Responsible for Datacenter Maintenance, upgrade and Business Continuity.
Managed the project of Palo Alto firewall to secure the network with policy based routing.
Successfully implemented Hardware Sizing Requirements for Oracle Project in liaison with Oracle, Hitachi and ISP with Cloud environment and setup Dev, UAT and Production Environments.
Managing Oracle implementation Project for EBS R12 suite with FIN, HR, SCM and EAM with Oracle Transportation Management.
Implemented Liebert Emerson UPS System – 10 KVA and SDMO Diesel Generator – 40 KW, to maintain datacenter backup power for up to 15 hours.
Managed the Project for Upgrade of Obsolete Servers to HP DL380 Gen 9 servers.
Managed the migration project of Domain Controller and Exchange Server from 2003 to 2012 (DC) & 2013 (Exchange).
Planning and executing major changes in the Network Design to enhance performance, stability and security.
Implemented Acronis Backup Advanced with EMC Networker & EMC Data Domain Storage for regular backups and developed Backup Policy
Managing LAN project for 21 sites with implementation of CISCO 2960 and 3560 switches.
Implemented the MPLS (IP-VPN) connectivity for 21 branches through single ISP with secure connectivity with CISCO Firewall.
Call center project implementation using Avaya and Third party Call center application.
Managed Datacenter & Infrastructure Design, and implemented procedures for monitoring, maintenance and administration.
Developed Project management and planning methodology and standards including participation in application development to deliver quality systems on schedule.
Managed IT budgets and implemented improvements to IT infrastructure.
Managing IT Strategic Planning, Business Impact Analysis, Disaster Recovery Planning & Testing, IT Expense Planning, Controlling and Reporting.
Build a strong Team structure of Developers, Administrators and System Analysts to provide support to over 20 branches.
Managing Datacenter consolidation Project (FR, FARE, RMC, F&E, GEANT, KIKA, FMC) in coordination with Nortel. This required various calculations based on bandwidth capacity, Power calculations, Redundancy Planning, information gathering and taking handover.
Manage Data Center Facilities, Including UPS, FM200, HVAC, CCTV and Access Control.
Performing Comparative Analysis for all POS Machines throughout Retail environment and recommending the best suited Model for each.
Managing Project for Re-design of Network and bandwidth for the consolidated Datacenter based on a Tier – 2 level datacenter specifications. Redundant bandwidth deployment from Bayanat and STC for Datacenter, Major business centers and Malls.
Deploying & Setup of Windows 2003 and 2008 Servers, MS Project Management 2003 Server, SharePoint 2003 On Dell 2950 Rack Servers.
Managing Project for Centralized Domain, Exchange, Security, Help Desk and Field Support for all businesses of Holding Company (scope included all the shops, Malls and Business Centers).
Establishing Services Department to deploy SLAs for each business arm with specific technical requirements. Developed SLA for each business depending on the requirements.
Setup Rack Servers DL380 G5, RAID configurations, DC, & Exchange server.
Structured cabling, rack deployment, CCTV, LAN deployment for 7 sites.
Successfully deployed MS Great Plains and MS Retail management Solution for 5 pharmacies.
Deployed security with Cisco Firewall and Symantec Antivirus Enterprise solution.
Implemented WAN connectivity of Pharmacies and Clinics with the Head Quarter using IP/VPN.
Set up server rooms in clinics for local services and Managed IT technical staff to mange daily technical issues.
Established and implemented Policies & Procedures for IT Services to improve efficiency.
Supervising Technical support to accomplish daily troubleshooting tasks and implemented website for the company.
Coordinating with IT Manger for setting up User Support, Help Desk, Network and Server Sections.
Planning & Implementing WAN Network Infrastructure to develop a VPN for rajhisteel including WAN connectivity between 6 branches using VSAT provider.
Developed Policies & Procedures for IT Services in coordination with IT Manager, and developed procedures & Forms (Service Delivery and Support) for deploying IT Services to the users.
Migration Project (from Windows 2000 to Windows 2003)
Implementation and administration of a cost effective e-fax Project (Captaris RightFax) to streamline Sales & Customer Communications and receive faxes electronically.
Implementing Datacenter Projects (DMZ, Domain Controllers, DHCP, ISA 2000, Exchange 2000 and OWA 2000, McAfee Enterprise Antivirus) to setup a first stable Datacenter.
Upgraded network to 3COM / Cisco Switches (3560, 2950), Cisco Router (2621, 2821)and implemented Web-Washer Security Device (SMTP / HTTP/Anti-Spam).
Configuration and maintenance of Windows 2000 Advance Server based Domain Controllers, SQL Server 2000, ISA Server 2000, OWA and IIS Server.
Coordinating with IT Companies to develop network infrastructure and connectivity between braches.
Implemented the first Website for RAJHI STEEL after gathering department functionalities and requirements in coordination with third party developers. Maintaining and updating RAJHI STEEL website and maintaining Domain Name Registrations (Local & International).
Developed IT intranet using ASP .NET Architecture.