Please turn on your javascript Thamer Alnufaie - Senior Team Lead - Al Rajhi Bank - Riyadh, Saudi Arabia

Summary

الهدف المهني ينقسم الي شقين الاول شخصي بمعني تطور الذات بصفة مستمرة والاخري هي العمل علي رفع كفاءة المؤسسة التي سيعمل بها .. وكله يصب في مصلحة المؤسسة من خلال تطوير نفسه لانجاح العمل ورفع انتاجية المؤسسة

Experience

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Senior Team Lead
Al Rajhi Bank
Jul 2012 - Present | Riyadh, Saudi Arabia

1) Managing a team of 50 employees
2) Operations Support to Alrajhi Premium / VIP accounts
3) Develop the Bank Products
4) Managing all Alrajhi banks credit cards operations
5) Bank Operations / Transactions access
6) HR affairs (Org. Design , development plans, Performance and KPIs)
7) Conduct Quality development workshops
8) Phone Calls quality Assurance and evaluation
9) Financial analyst
10) Develop of Al Rajhi Bank products (credit cards, financing, bank products in general

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• Credit Card Operations & Fraud Supervisor
Al Rajhi Bank
May 2010 - Jun 2012 | Riyadh, Saudi Arabia

Monitoring credit cards/accounts operations
Fraud Inspections and Investigatios
Act as Visa/Mastercard contact person in Credit cards issues
Implementing Sama Policy
Cards Operations Auditing
Money laundering prevention
Monitoring ALrajhi bank Sales Points transactions

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Customer Care Representative and Acting Supervisor - Customer Care Departm
Al Rajhi Bank
Jan 2009 - Jul 2010 | Riyadh, Saudi Arabia

Answering Customers call and provide full support
Monitoring Customers account/credit cards transactions and operations
Dealing with Customers complains and way to solve it
Bank products marketing

Education

جامعة الملك فيصل
Bachelor, Bachelors, Bachelors in Business Administration, ادارة اعمال‎
ادارة أعمال
CGPA ٢.٩/5
2017
Dammam College of Technology
Diploma, ‎
Completed
2008

Languages

Expert Arabic
Expert English