• Create strategies for the training institutes (JICC-BIC).
• Making marketing plans and designing advertisements.
• Interviewing job applicants.
• Creating new courses combatable with the market requirements.
• Signing training contracts with other companies.
• Preparation and Following up the Timetable for the diploma and the courses.
• Following up the training manager.
• Preparing marketing presentations and visits the governmental and private sector.
• Studying training market and identifying the customer’s needs.
• Following up the budget and financial situation of (JICC-BIC) Dammam branch.

MCSA
• Install and configure Windows Server 2008
• Add and configure Windows Server Core roles.
• Explain the new backup infrastructure, including Volume Shadow Copy Service.
• Identify new and improved networking features with Windows Server 2008.
• Configure Hyper-V virtual machines.
• Identify considerations when upgrading from a Windows Server 2003 to a Windows Server 2008 Active
Directory infrastructure.
• Install and configure Active Directory Federation Services, Active Directory Lightweight Directory
• Services, and Active Directory Rights Management Services.
• Use Read-Only Domain Controllers.
Identify new features in AD DS auditing.
• Implement AD DS auditing.
• Configure Windows Server 2008 Failover Clustering.
• Configure Windows Server 2008 Network Load Balancing.
CCNA
• Reference Models (OSI model review, Data Encapsulation/decapsulation, The Cisco Three-Layer Model)
• LAN and WAN Cabling Specifications (Ethernet media connections 10Base and 100Base media types, Cabling Devices RJ-45, straight-through, cross over and roll-over cables, serial transmissions, WAN connector types, DCE/DTEs)
• Ethernet Review (Ethernet technology and frame types)
• Networking Devices and Cisco Products (Router, Switch and Hub device review, Collision and Broadcast Domains, Selecting Cisco Devices, Routers, Switches, Hubs)
• Switch fundamentals (Bridges vs. Switches , Learning, forwarding, filtering, LAN switch types - Store & forward, Cut through, fragment free)
• Spanning Tree Protocol (Network redundancy, Loop avoidance with spanning tree protocol, STP port states, root bridge, designated bridge, etc.)
• Cisco IOS Basics (Using the Command Line Interface (CLI), Getting help, using show commands, Accessing different privileged modes)
• Catalyst 1900 Switch Configuration Commands (Configuring the switch device for Hostname, IP address)
• Defining VLAN Components (Describe VLAN technology, Static vs. Dynamic VLANs membership, Frame Tagging and Inter-Switch Link Protocol, Trunking, and VLAN Trunking Protocol, VTP modes of operation, Routing between VLANs)
• Configuring VLANs
• Reviewing VLAN configuration
• Router Components, the Boot Sequence, and Basic Setup (Managing a Cisco Internetwork, Router boot, and Configuration registry numbers)
• Router Commands and Configuration (Config and IOS Management Commands, Using the Router IOS, setting up a Cisco Router, Accessing the CLI and Privileged modes, Configuration modes and Interfaces and subinterfaces configuration, Setting passwords, banners, hostnames)
• Configuration and IOS Administration (View router config, backup IOS with TFTP)
• Documenting a Network with CDP (Use Cisco Discovery Protocol to locate neighbors)
• TCP/IP Review (TCP/IP and the DOD models, Port number assignments, UDP, TCP and IP header information, ICMP, ARP and RARP operations)
• IP Addressing (Binary/Decimal Conversions, Address classes)
• Subnetting (why subnetting, defining networks and hosts, subnetting process)
• Configuring IP (IP address, subnet mask and default gateway settings on switch and router)
• Routing Overview (The routing process, default and static routing, using routing protocols - distance vector, link-state, hybrid)
• RIP (RIP overview, configuring and verifying RIP)
• IGRP (IGRP overview, configuring and verifying IGRP)
• Internetwork Connectivity (Build a host table, Telneting to another device, using trace and ping commands)
• IPX Overview (RIP and SAP, IPX addressing, encapsulation methods)
• Configuring IPX on a Router (addressing, routing, encapsulation types, load balancing)
• Verifying IPX Configuration (Showing and verify IPX config, routing tables)
• Access List Overview (standard vs. extended, inbound vs. outbound, syntax, guidelines)
• IP Access Lists (Standard & Extended IP access lists, controlling telnet access)
• IPX Access Lists (Standard & Extended IPX access lists)
• WAN Overview (WAN connection types, HDLC review)
• PPP (PPP review with authentication methods)
• ISDN (ISDN review and terminal types, BRI vs. PRI)
• ISDN (Dial on Demand Routing DDR)
• Frame Relay Connections (Frame Relay terminology, encapsulation, DLCIs and LMI, Creating subinterfaces on the router, mapping Frame Relay interfaces)

• Service calls to Commercial clients – (i.e., printers, computers, routers, networking)
• Break/Fix issues for HP Instant Print Equipment at Wal-marts
• PM2000 Printer install, troubleshoot, repair and configurations
• Kiosk (Input station) install, troubleshoot, repair and configurations (XP O/S)
• HP Warranty work.

• Responsible for a Geographical area for the maintenance and service of various products including photo finishing equipment and commercial & industrial printers in the retail and business environments.
• Responsibilities included overall customer satisfaction, travel, over-night stays, parts management and general administrative work associated with the position.
• Equipment serviced: Fuji, HP, IBM, Ricoh, Lexmark, and Infoprint Solutions. Models: Kiosks (all makes), HP PM2000; IBM 6400, 6408, 6500 (Impact printers); Lexmark workgroup laser printers (all models).