• Network Designed, implemented, and maintained network infrastructure for optimal performance and reliability.
• Configured routers, switches, firewalls, and other network devices to support business requirements.
• Monitored network traffic and performance to identify and resolve issues proactively.
• Implemented security measures to protect the network from unauthorized access and cyber threats.
• Collaborated with cross-functional teams to plan and execute network expansion projects.
• Documented network configurations, changes, and procedures for knowledge sharing and future reference.
• Implemented a comprehensive network monitoring solution using SNMP and Syslog, enabling proactive identification and resolution of network issues, reducing downtime by 70% and enhancing overall network visibility.

• Provide technical support to users regarding hardware, software, and network-related issues.
• Install, configure, and maintain hardware and software systems, including servers, workstations, and peripherals, conducting regular training sessions on software applications to train employee.
• Configured and maintained user accounts and permissions in Active Directory (if applicable).
• Developed and implemented a streamlined hardware procurement process, reducing lead time for equipment acquisition by 50% and saving the company IT annually budget in procurement costs.
• Troubleshoot network problems and implement solutions to ensure smooth operations.
• Collaborate with network engineers to design and implement network infrastructure improvements.
• Manage help desk tickets and prioritize tasks to meet service level agreements (SLAs).
• Implemented an IT asset management system to track hardware and software inventory, resulting in a 20% reduction in asset loss and improved accountability in IT resource utilization.

• Implemented a knowledge base and standardized troubleshooting procedures, resulting in a 40% increase in first call resolution rate and reducing average ticket resolution time by 25%.
• Deployed a remote support solution enabling IT team to provide timely assistance to remote employees, reducing on-site visits by 40% and improving overall efficiency of IT support services.
• Installed, configured, and maintained software applications according to user needs.
• Responsible for installation, configuration, troubleshooting, and maintenance of Security Camera & POS hardware and software (POS Terminal, Thermal printer, barcode reader, weight scale and cash drawer)
• Performed routine maintenance tasks on computer systems, including software updates and hardware troubleshooting.
• Documented technical procedures and solutions for future reference, ensuring knowledge transfer and efficient troubleshooting.
• Escalated critical issues to senior IT staff as needed.
• Quantify achievements using metrics educed average ticket resolution time by 10%.