• Going on field to study the market and customers of the company
• Generating enquiries for the company and converting them to customers
• Studying market the company products as compared to other companies
• Assisting seniors in daily activities
• Overall handling of Front Office Department. This Includes complete control of Room
• Reservations, Reception, Front Office Cash, Telephones, Business Centre and Airport Services
• Operational & Administrative.
• Handling information regarding arrivals and room requirements
• Updating information on daily room occupancy.
• Checking on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies.

• Maintaining up-to date information on room rates, current promotions, offers and packages.
• Maintaining all guest folios in the manner instructed and type out necessary guest details into thesystem.
• Co-coordinating with housekeeping for clearing of rooms.
• Shift In Charge –Multitasking Role
• Handling airline crew, large group movements and VIP express check-in & checkout.
• Room key card lock system, telephone system, world space lobby music and in room safe box.
• Constant briefing of staff for better coordination to achieve higher guest satisfaction levels.
• Handling reservations and making room forecast.
• Computing room’s income and preparation of night auditors report and statistics.
• My job involves sharing knowledge with my co staff in order to update & improve the standards of the organization.
• Maintain customer relations in order to feedback, which helps the management in improving quality of service and helps to gauge what the frequent traveller expects from the hotel.
• Handling customer grievances effectively.

• To relieve Duty Managers and work as an Acting Duty Manager.
• Supervising all Front Office activities Like Reception, Guest Relations, Cashiering, Telephones, Bell Desk and Travel Desk.
• Generate various reports such as Market wise productivity, Room Sales Report, Room rate
• Category report, Month end reports, Productivity reports etc.
• Keeping a track with the Financial Auditor (internal) for cash and forex discrepancies.
• Execute work and responsibilities and ensure smooth functioning of the department and providing required support and guidance.
• To prepare duty roster for the department.
• Handling Night Audit (lone handler of night audit as well as front office operations in the organization).
• Monitoring stores requisition / indent.
• Launching Marketing segment and new ideas
• Maintain Corporate client record
• More than 100 company details and
• Responsible for overall room revenue and hotel Profitability.
• Looking after all room related Corporate Customers and providing best in class service.
• Attending customer’s queries / complaints. Resolving the same in co-ordination with the concerned person.
• Taking Banquet booking and suggesting menu.

• Planning & Execution of hotel Profitability through Sailing rooms and banquet.
• Driving New Tour Packages accommodations with sight seen.
• foreign currencies exchange
• Conducting Staff meeting weekly .
• Information Technology Problems
• C’form And Administration
• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Creates and maintains reservation records by date of arrival.
• Determines room rates based on the selling tactics of the hotel.
• Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
• Configuring rates on the hotels property management system.

• Dealing with bookings by phone, e-mail, letter, fax or face-to-face.
• Completing procedures when guests arrive and leave.
• Choosing rooms and handing out keys.
• Preparing bills and taking payments.
• Taking and passing on messages to guests.
• Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
• Answering questions about what the hotel offers and the surrounding area.
• Dealing with complaints or problems.
• Restaurant Management
• Kitchen Administration
• International Guest Management,
• Responsibilities, Check In Check Out,
• Cash Administration Money Exchange,
• House Keeping, , Room Service,
• Information Technology Problems

• Act as a bridge between the Guest & the Management, keeping in mind the benefit of the hotel and ensuring 100% guest satisfaction.
• Responsible for entire front desk operations such as reservation, check-in, check-out and concierge.
• Handling of Night Audit.
• To review and analyse different report and important figures.
• To provide personal attention for room movement and to monitor the room status.
• Responsible for making Daily performance report.
• Taking Banquet Booking.