Please turn on your javascript Sharafeldin Elmusharaf - Contact Center Agent /Service Desk Spcialist - زين سودان - الخرطوم, السودان

Experience

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Contact Center Agent /Service Desk Spcialist
زين سودان
Aug 2014 - Jan 1970 | الخرطوم, السودان

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I.C.T. Teacher
Alqabas International School, Arkaweer Campus
Jul 2016 - Present | Khartoum, Sudan

1. Be committed to the teaching of ICT in a professional, dynamic and empathetic Manner.
2. To regularly monitor, assess and evaluate student progress within own teaching groups in a structured systematic way and keep appropriate records.
3. To develop strategies for the use of learning and teaching methods.
4. To implement policies and practices for the subject that reflect whole school aims and objectives.

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Broadband Support
Houcomm Technology Solutiond
Oct 2012 - Dec 2012 | Kuala Lumpur, Malaysia

1. Monitoring and controlling the network via Solution IP gateway and Xpossible.
2. Troubleshooting and technical support on network issues
3. Fixing LAN and Wireless connection set-up including router set-up, speed testing on site
4. Handling client problems and complains

Education

KDU university College
Diploma, دبلوم في هندسة الإتصالات والكمبيوتر‎
Computer Sciences and Information Technology, Telecom and Computer Engineering, Telecom and Networking
Completed
2013

Skills

Expert 3D النمذجة
Expert Conservation Awareness
Expert Installation and Software Configuration Skills
Intermediate Troubleshooting
Intermediate Wireshark 

Languages

Expert English
Expert Arabic

Companies Followed