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Having a 5+ years Administrative Assistance experiences, customer service, Sales, while maintaining the utmost confidentiality, makes me an excellent candidate for any customer service-related roles or other positions in Banking.
Customer services
Casablanca Grand Hotel is one of the best 5-stars hotel open in Jeddah. My main job is a Guest Service Center in Sales department my main responsibilities includes
• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board and Opera system.
• Knows what action to take when an emergency call is required.
• Contact the guest after departure to see quality service and take a simple questionnaire
• Assists in reporting telephone equipment or service complaints and problems.
• Cooperate with Casablanca Travel & Tourism Office and offer their offers to customers .
As Help Desk Agent, at King Abdullah University of Science & Technology, Thuwal, main responsibilities including
oReceive problems and determine the degree of seriousness and send them to the service provider to solve them in a timely manner requirements.
oInforms clients by explaining procedures; answering questions; providing information.
