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With a career spanning over 25 years in both military and corporate domains, I bring a unique perspective and expertise in client management, operational excellence, and team leadership. From serving as a Junior Commissioned Officer in the Pakistan Air Force to driving client success and process improvements at Jazz, I have consistently delivered results that matter.
I specialize in fostering strong relationships, streamlining workflows, and solving complex challenges with practical solutions. My journey reflects a passion for innovation, collaboration, and turning goals into tangible achievements.
Let’s connect to discuss how I can contribute my skills and experience to create value and drive success.
Liaison with pre sales / Marketing / Solution.
Maintain regular follow-ups with customers regarding sales, revenue and invoice clearance.
To achieve monthly assigned targets.
Render personalized services for retention and timely collection.
To maintain a healthy pipeline for future prospecting.
Daily visits to new/existing accounts to maintain healthy relationships with customers for churn prevention and new acquisition.
Experience of working within a team-based culture involved in planning, organizing, coordinating and team commitment to orient result. Strong analytic and diagnostic skills as part of team management.
Performed various duties as:
Supervised Administrative & Training duties in various units of PAF.
Sound knowledge of Computer in MS Office (Ms Word, Ms Excel, Ms Power Point, Installation of Hardware/Software, Internet, E-Mail, Local Area Network, Trouble shooting and Updating of System).
Office Management including filing and documentation in various Air Defence units of PAF.
Supervisor in-Charge of Airmen Mess for administration and management of the Airmen Mess and personally monitor the accounting matters, inventory of the mess, maintenance and cleanliness of the mess and to prepared the weekly and daily menu and also assist the officer in-Charge for the smooth functioning of the mess.
Supervised security personnel in Crisis Control Cells at various Bases of PAF.
Supervised CCTV operator and monitoring the daily serviceability of Cameras and equipment of security related in Crisis Control Cells at Various Bases of PAF.
Supervised Telephone billing and installation of PTCL, NTC and Warid Telecom connections and payment of bills of NTC, PTCL and other communication companies and to manage analyst design and implement billing analyst and revenue collection for telecom operators and building up the team that will participate in all these activities.
o To identify the billing errors and optimization possibilities and try to resolve them by interacting with the service providers.
o To identify the incorrect billing elements like tax inclusions and over charges in voice data and wireless services provided by the telecom providers.
o To maintain record database of the telecom invoices.
o To review the telecommunication agreements and negotiate with the service provided to reduce these costs.