Responsibility:
 Work directly with end users to resolve issues wither remotely or through a desk side visit.
 Installing authorized software to laptops and desktops.
 Setting up and configuring new laptops and desktops.
 Active Directory maintenance, adding and removing computer accounts and checking user profiles.
 Responsible for troubleshooting systems software and hardware, including, repairs, network configurations, installations, and upgrades.
 Remote Desktop Support using Log Mein application.
 Performed Routine maintenance on all user accounts, data files, etc.
 Provide Technical Support and system upgrades for Windows 10, and 7.
 Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
 Antivirus installation to all desktops and laptops.
 Setting up new user profiles and disabling expired account in accordance with HR.
 Manage PC setup and deployment for new employees using standard hardware, images and software.
 Creating and Managing Local Users, groups and domain users, groups and their permissions.
 Implementing of NTFS files and folder permissions and sharing.
 Cabling, Patching, and LAN troubleshooting.
 Troubleshoot hardware, software & network issues. .
 Installing and Configured Network Printer and giving Print permissions to users.
 User Profiles Backup and Restore.
 Manage all types of printers and trouble shooting.
 Install and Support LAN's, WAN's, Network segments, internet and intranet systems.
 Data Backup of all users.
 Local and Network Printer configuration, troubleshooting.
 Software troubleshooting update and patch installation.
 Internet & LAN configuration, troubleshooting.

Responsibilities:
 Provide help desk support and resolve problems to the end user’s satisfaction.
 Modify configurations, utilities, software default settings, etc. for the local workstation.
 Utilize and maintain the help desk tracking software.
 Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
 Install, test and configure new workstations, peripheral equipment and software.
 Maintain inventory of all equipment, software and software licenses.
 Data Backup of all users.
 Local and Network Printer configuration, troubleshooting.
 Software troubleshooting update and patch installation.
 Internet & LAN configuration, troubleshooting.
 Perform timely workstation hardware and software upgrades as required.
 Solve hardware problems of computer systems.
 Perform and manage systems, configurations, installation, upgrades, and enhancements.
 Good working knowledge of PC hardware diagnosis and repair.
 Install and Support LAN's, WAN's, Network segments, internet and intranet systems.

Duties and Responsibilities:
 Responsible for Desktop support tickets.
 Active directory Users & Objects creation and manage.
 Windows O.S & software deployment & Updates.
 Hardware maintenance & Troubleshoot.
 Manage & troubleshoot network.
 Setup, Install & Configure Windows 2008/2012 Servers for Lab.
 Configuring and Troubleshooting Routers and Switches.
 Diagnose hardware and software problems and replace defective components.
 Operating Systems Windows 7, Windows 8, Windows Vista, Windows XP, DOS, Linux.
 Microsoft Servers Windows 2012 Server, Windows Server 2008 & 2003.