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OBJECTIVE
To grow up with an esteemed organization with a good professional atmosphere, able to display best of my ability and talent towards the development of the Organization.
EXECUTIVE SUMMARY
A Computer Engineering, Diploma Graduate with 3.1 years of Experience in Health care project as Senior Associate with good job acumen. Expertise in handling clients and sound knowledge on products.
PROFESSIONAL EXPERIENCE
Senior Associate in Wipro Limited – Chennai (27th Nov 2013 – 12th May 2016)
Wipro Limited – Chennai
United Health Care Group Inc. is an American diversified managed health care company based in Minnesota, US. It is the 6th on the Fortune 500. It includes Medicare, Medicaid and Military.
Project Description : ( Production support)
And I have to deal with clients if any technical issues appear. We are using NICE application for our work. Finding out client’s account information, password reset, lock accounts. We will check the existence of application in the Host profile, and always prefer first resolution procedure via call or mail.
➢ Managing the requirements process to ensure that the feature scope maps to the original requirements. In addition, analyzing requested changes and details the change requirements and seeking necessary approvals.
➢ Acting as escalation point for customers of UHG. Maintain an appropriate relationship with the customers and product comprehensible results.
➢ Provide Engineering support during Turn around Execution, including project support.
➢ Review Meetings – Leading the review meetings with clients and follow up on open point’s closure.
Responsibilities
➢ Work with the business resources, Onsite PM and Onsite Leads to understand the product vision and direction.
➢ Lead client requirement meetings to elicit and understand the client needs/requirements.
➢ Worked with clients on high-priority project using the Software Development Life Cycle.
➢ Understand business requirements.
Project Description : ( Production support)
➢ Worked as Implementation Project Manager on UHG Implementation projects.
➢ Responsible for production support, documenting and communicating the detailed business requirements for development projects.
➢ Managing the requirements process to ensure that the feature scope maps to the original requirements. In addition, analyzing requested changes and details the change requirements and seeking necessary approvals.
➢ Acting as escalation point for customers of UHG. Maintain an appropriate relationship with the customers and product comprehensible results.
➢ Provide Engineering support during Turn around Execution, including project support.
➢ Review Meetings – Leading the review meetings with clients and follow up on open point’s closure.
Responsibilities
➢ Work with the business resources, Onsite PM and Onsite Leads to understand the product vision and direction.
➢ Lead client requirement meetings to elicit and understand the client needs/requirements.
➢ Worked with clients on high-priority project using the Software Development Life Cycle.
➢ Understand business requirements to convert them into product/system specifications that fully represent the client requirements and the project requirements.
➢ Supervising smooth implementation of the project and extending post-implementation, application maintenance and technical support.
➢ Transfer the business need and requirements to the development team.
➢ Review and sign off on the plans that will be used for quality and acceptance testing and be available for questions throughout the process.
• Installing, configuring and administrating Microsoft Windows 2012 and 2008 Servers
& Active Directory Services.
• Having knowledge in RAID.
• Experience in configuring and managing DNS and DHCP
• Knowledge on Active Directory roles.
• Configuring and troubleshooting group policy, User profiles and User administration.
• Installing and configuring hypervisor.