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giving technical support to people who use the network
talking to computer end users to find and fix problems
tracking work in progress
updating online knowledge banks
servicing and fixing equipment, including printers, scanners and phone systems
setting up new equipment and upgrading existing systems
training people on new systems
installing and configuring new software and hardware
setting up user accounts, permissions and passwords to allow access to the network
making sure security is at the right level to block unauthorised access
finding and fixing network faults
setting up a maintenance plan to prevent faults
providing training on new systems
carrying out day-to-day administration
