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Strong oral & Written Communications. Self-motivated. A quick and keen learner Able to work under pressure and with time constraints.
Computer Skills
IT - MS office (word, Excel, Access, Power Point), Data entry, software installation, Hardware.
Switches
Basic Configuration of Cisco 3560/2960 Series Switches. Configuration of STP and RSTP. Security Configuration related to Switch Ports.
Routers
Basic Configuration of Cisco 2500/2600/3600 Series Routers. Implementation of Access Lists on Router Interfaces.
(CCR) at MOBILY
Manage large amounts of inbound and outbound calls in a timely manner,Follow communication scripts when handling different topics,identify customers queries, clarify information, research every issue and provide solutions and/or alternatives,Seize opportunities to upsell products when they arise,Build sustainable relationships and engage customers by taking the extra mile,Keep records of all conversations in our call center database in a comprehensible way,Frequently attend educational seminars to improve knowledge and performance level,Meet personal/team qualitative and quantitative targets.
To deal with customers and companies, taking orders from them, providing them with quotations and making sure the orders are dispatched and received by clients, timely.
To inspect areas told by supervisor and to check that the whole area is covered and distributes properly. Make reports of areas which are inspected and submit them to superiors.
