Summary

Incorporated suggested changes to layouts and promotions to drive sales. • Worked with support teams to resolve issues with product, service or accounting areas. • Developed and rolled out new policies. • Maximized category turnover through proactive management strategies. • Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings • Implemented innovative programs to increase employee loyalty and reduce turnover. • Cultivated and strengthened lasting client relationships. • Set project timelines and kept teams on task to complete milestones according to schedule.
Monitored the market to capitalize on the latest trends. • Trained, coached and mentored staff to ensure smooth adoption of new program. • Negotiated and finalized contracts with new and existing customers. • Delivered customized and effective solutions to clients that met unique demands. • Ensured that each guest's experience was positive, memorable and consistent.