• Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies.
• Balance Automated Teller machines, Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs)
• Adhered to strict safe deposit box operations and guidelines.
• Assumed a leadership role in the absence of the supervisor and maintained that the bank floor operated normally.
• Initially hired as entry-level teller; promoted due to accuracy, speed, and skills.
• Supported clients in all banking transactions
• Verify all customer account details and status
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line
• May be responsible for bank opening and/or closing
• Maintains the highest level of confidentiality with all information obtained.
Represent the Bank in a manner that maintains and expands, positive relations with all customers, potential customers and co-workers
• Comply with all department and company policies, procedures and regulations
• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
• Ability to work in a fast- paced environment & under pressure as

Full compliance with SAMA and other regulatory requirements (including KYC, AML ).
• Ensure proper control and checks are in place and stringently followed.
• Promptly respond to/act on all queries/instructions received from Area Office/Head Office.
• Correspondence on outstanding issues of the department
• Branch Reconciliation
• Making CIF & Beneficiaries .
• All types of enquiries , Win over customers , Make customers feel valued, welcomed and accepted
• Treat each customer as if he or she was the most important person on the planet
• Understand the mindset of a customer, Be patient with demanding customers
• Relay information in a concise and clear manner
• Quickly understand and interpret customers' needs and wants (even if this means having to read between the lines)
• Remain calm, courteous and respectful at all times (even when customers are angry and argumentative) .
• Quickly research and investigate issues that concern a customer
• Take ownership of your customer’s needs, and always see problems through until they are fully resolved
• Make a customer’s experience as enjoyable as possible
• Understanding the customer's point of view
• Responding quickly to their requests , Being attentive to their needs.
• Being polite and helpful at all times (everyone prefers to talk to nice, pleasant people).
• Always greeting them in a warm and friendly manner when you meet them (this can have an amazing impact on the way a conversation goes).

• Send daily collection report and attendance sheet to head office.
• Receive/send and sign all courier service (FedEx-Ups-Aramex.Dhl).
• Maintain sales orders, maintain return goods authorization.
• Item stock inquiry, inventory reports, statement of customer account.
• Credit hold release request, purchase order pre-receiving document.
• Purchase order maintenance, Maintain credit memos, Cash receipt.
• Apply unapplied cash or credit memos, Cash receipt.
• Reverse cash application for return check.
• Handling cash, return cheque from bank,re enter cheque.
• Excel, Word, Outlook, PowerPoint, Windows.