Answering incoming customer calls, emails, chats, and Social media regarding billing issues, product problems, service questions, and general customer concerns.
Updating customer information in the customer service database.
Generating sales leads by calls, Emails, and Social media.
Providing quotations and placing orders as well as cancelation.
Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
Helping customers to place orders through the Website or any other channels.
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