تم إغلاق باب التقدم لهذه الوظيفة من قبل صاحب العمل.
معلنة منذ نوفمبر ۱۸, ۲۰۲۴ 1940 مشاهدة
You will oversee and drive the performance of a dedicated team responsible for providing high-quality IT services. You will be the go-to person for ensuring the smooth operation of managed services while fostering a collaborative and innovative team culture.
This role requires a balance of technical expertise, leadership skills, and a customer-centric mindset to lead initiatives that optimize service delivery and exceed client expectations.
Key Responsibilities:
- Team Leadership: Manage, mentor, and inspire a team of IT professionals to achieve service excellence and meet performance metrics.
- Service Delivery: Ensure efficient, consistent, and high-quality delivery of managed services, aligning with client SLAs and expectations.
- Client Relationship Management: Act as a primary contact for escalations, building strong client relationships, and ensuring customer satisfaction.
- Process Optimization: Identify and implement process improvements to enhance team productivity and service efficiency.
- Monitoring & Reporting: Oversee real-time monitoring of client systems and produce regular performance reports with actionable insights.
- Incident Management: Lead incident resolution, ensuring timely response and minimal disruption to client operations.
- Strategic Input: Collaborate with senior management to align service delivery with organizational goals and contribute to strategic decision-making.
- Training & Development: Develop and deliver training programs to upskill the team and maintain high technical proficiency.
What We’re Looking For:
- Education & Experience:
- Bachelor's degree in IT, Computer Science, or a related field.
- 5+ years of experience in IT service management, with at least 2 years in a leadership role.
- Technical Expertise:
- Proficiency in ITIL principles and managed service frameworks.
- Strong knowledge of IT infrastructure, cloud services, and network management.
- Leadership Skills:
- Proven ability to manage and motivate diverse teams.
- Strong decision-making and problem-solving abilities under pressure.
- Communication:
- Excellent verbal and written communication skills to effectively engage clients and team members.
المهارات
تفاصيل الوظيفة
المجال الوظيفي:
مجموع الشواغر:
1 .
نوع الدوام:
الوردية الأولى في الصباح
نوع الوظيفة:
مكان الوظيفة:
الجنس:
لا تفضيل
التعليم:
شهادة بكالوريوس (بكالوريوس التقنية) فقط
المستوى المهني:
موظف مهني
الخبرة:
5 سنوات - 5 سنوات
آخر تاريخ للتقديم:
ديسمبر ۱۸, ۲۰۲۴
تاريخ الاعلان:
نوفمبر ۱۸, ۲۰۲۴
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